Health Records Officer

Mephi Health Services is committed to delivering efficient, patient-centered care supported by accurate health information systems and high-quality front office services.The Health Records Officer is responsible for managing patient health information, ensuring accurate documentation, and supporting front office operations including patient registration, appointment coordination, and customer service. The role ensures seamless patient flow, proper records management, and strict confidentiality while maintaining a professional and welcoming reception environment.
Key ResponsibilitiesA. Health Records Management

• Prepare, organize, and maintain patient medical records
• Ensure all records are accurate, complete, and up to date
• Create and manage digital and physical patient files
• File, retrieve, and track patient records efficiently
• Ensure all records are audit-ready and properly stored
• Safeguard patient information in compliance with data protection standards

B. Patient Registration & Documentation

• Register patients accurately and capture all required information
• Verify and update patient details in the system
• Prepare patient charts and collect necessary documentation
• Process patient admissions and discharges

C. Appointment Management & Patient Flow

• Schedule and manage patient appointments
• Coordinate patient movement across departments
• Monitor waiting times and ensure timely service
• Support efficient patient flow within the facility

D. Customer Service & Front Office Operations

• Receive and attend to patients in a professional and courteous manner
• Provide accurate information on services and procedures
• Handle patient inquiries, concerns, and complaints
• Maintain a clean, organized, and welcoming reception area

E. Data Entry & System Management

• Enter and update patient data in the hospital system
• Ensure accuracy and completeness of electronic records
• Maintain proper tracking of patient files and movements

F. Compliance, Confidentiality & Professional Conduct

• Maintain strict confidentiality of patient information
• Adhere to hospital policies, procedures, and regulations
• Ensure compliance with health records and data protection standards
• Promote professionalism, integrity, and ethical conduct at all times

G. Coordination & Administrative Support

• Liaise with clinical and administrative departments
• Support billing and reporting processes where required
• Ensure proper handover during shift transitions
• Perform any other duties assigned by management

Qualifications

• Diploma or Certificate in Health Records & Information Management or related field
• 1-2 years’ experience in hospital records management or reception preferred
• Computer literacy and familiarity with hospital systems

Professional Requirements

• Strong understanding of medical records management
• High level of accuracy and attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Knowledge of confidentiality and healthcare data standards

Apply Below