Guest Relations Officer

The Sands Kenya is home to some of Diani’s most iconic escapes—each designed to showcase true barefoot luxury through simplicity, nature, and personalized charm. From Kenya’s only private island resort on Chale Island, to the stylish Nomad Beach Resort, private villas, self-catering apartments, and affordable options, The Sands collection offers memorable experiences for every kind of traveler. They are now expanding their team and inviting applications for a warm, outgoing, proactive, professional Guest Relations Officer to deliver exceptional customer service.
Key Responsibilities:

• Meet & Greet: Welcome guests with a personalized, friendly service
• Answer all guest enquiries and questions
• Manage check-ins
• Handle activity and excursion bookings and follow through until completion
• Coordinate with other key departments to ensure smooth stays
• Guest transfer planning
• Restaurant reservations

Requirements:

• Excellent communication & interpersonal skills
• Passion for hospitality & attention to detail
• Strong organizational & multi-tasking abilities
• Minimum 3 years experience in a similar role

How to Apply:

• Apply by sending your CV & contactable references to recruitment@thesandskenya.com