Customer Experience Trainee

Job Description

DHL Global Forwarding is seeking a Customer Experience Trainee to support customer service plans and programs, ensuring best-in-class service and high customer satisfaction in line with company strategy and guidelines.
Key Responsibilities:

• Support and administer customer service initiatives to enhance customer satisfaction
• Follow daily customer service processes in line with global/regional standards
• Respond to customer inquiries, orders, service needs, and complaints
• Provide administrative support for customer service activities
• Document costs of initiatives to support planning and resource allocation
• Identify areas for improvement in call center processes and systems
• Stay updated on company products and services
• Build and maintain relationships with assigned customers

Requirements:

• Bachelor’s Degree or equivalent qualification
• Less than 2 years’ experience

Apply Below: