Branch Manager - Nyali Center Branch

Job Description

Absa is a leading financial institution offering personal and business banking, corporate and investment banking, and wealth management services.
Job Summary

• The Branch Manager is responsible for driving Retail and Business Banking performance through strong leadership, business growth, excellent customer experience, and strict adherence to operational and compliance standards.

Key ResponsibilitiesBusiness Growth (60%)

• Drive branch sales, profitability, and achievement of targets
• Implement business strategies and monitor performance
• Identify market opportunities and grow customer base
• Build relationships with key clients and stakeholders
• Promote cross-selling of banking products

Operations, Risk & Compliance (15%)

• Ensure adherence to policies, procedures, and regulatory requirements
• Manage operational risks, audits, and fraud prevention
• Oversee cost control and efficient resource use

Customer Experience (15%)

• Ensure high-quality service and customer satisfaction
• Handle and resolve customer complaints promptly
• Maintain branch standards and improve service delivery

People Management (10%)

• Lead, coach, and develop branch staff
• Set performance targets and monitor progress
• Build a high-performance team culture

Requirements

• Bachelor’s degree in a relevant field (postgraduate is an added advantage)
• At least 5 years’ experience in banking/financial services, including 3 years in branch management
• Strong leadership, sales, and interpersonal skills
• Good knowledge of banking operations, risk management, and compliance

Apply Below