Branch Manager - Bondeni Branch

Gulf African Bank is a leading Shari’ah-compliant financial institution in Kenya, offering ethical, non-interest banking solutions to individuals, businesses, and institutions. Established in 2008, the bank focuses on supporting economic growth through innovative financing, particularly for small and medium enterprises, while promoting fairness, transparency, and inclusive financial services.
Branch Manager - Bondeni Branch (Mombasa)

• As Branch Manager, you are the strategic driver of Branch profitability and market penetration. You will be responsible for leading a team, ensuring operational excellence, delighting customers, and aligning all activities to the Bank’s overarching strategy.

Key Responsibilities:

1. Drive Business Growth & Market Presence

• Lead aggressive execution of business development initiatives to grow customer base, deposits, and lending.
• Develop and implement branch business plans, budgets, and forecasts, adjusting as needed to meet dynamic market needs.
• Support marketing initiatives and monitor and provide regular feedback on products performance.

2. Deliver Operational Excellence & Compliance

• Champion a superior customer experience that fosters satisfaction and loyalty.
• Enforce rigorous risk management practices, optimize costs, and ensure profitability.
• Oversee branch safety, compliance with regulatory and internal policies — including Shariah principles, KYC, and AML

3. Lead Credit Success & Recovery

• Offer tailored solutions by understanding client needs and matching them with the Bank’s offerings.
• Ensure timely and complete credit applications and fast-track approvals through active coordination.
• Proactively manage collections, especially for high-value clients, with timely follow-up on arrears.

4. Inspire & Build High-Performing Teams

• Provide clear direction, performance leadership, and motivation to the Branch team.
• Mentor and develop staff, identify skill gaps, and recommend targeted learning interventions.

Qualifications and Experience

• Bachelor’s degree in a business-related field required; professional banking qualifications (e.g., AKIB) are a plus.
• At least 5 years of progressive banking experience, with proven leadership and strong performance results.
• Sound knowledge of branch operations, banking policies, legal/regulatory frameworks, and risk management.

Apply Below