Associate, Back Office

Job Description

The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.
Key Responsibilities:

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Academic Qualifications:

• Bachelor’s degree in business, Banking or related field.
• At least one (1) year relevant experience in a similar role in a similar sized organization.
• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals

How to Apply

1. If you believe you meet the above requirements, apply below:

Your application should reach us as soon as possible but not later than 22nd February 2026.